Key Policy Highlights

01 - Handmade by Nature
Natural variations in shells, colors, and craftsmanship are part of each Tropea product.

02 - Shipping from Bali
International delivery times and customs requirements vary depending on the destination.

03 - Custom & Wholesale
Custom and larger orders may have different production, cancellation, and return conditions.

01. About These Terms

These Terms & Conditions apply to:

• Use of the Tropea Artistry Bali website
• Purchases
• Enquiries
• Other transactions made with Tropea

By placing an order, customers agree to these Terms as well as other applicable policies, including the Delivery Information, Privacy Policy, and Returns & Refunds Policy.

02 Using Our Website

Customers may use the website for lawful personal or business purposes related to browsing, purchasing, or enquiring about Tropea products.

Users must not:

• Misuse the website
• Interfere with website operation
• Access restricted areas without authorization
• Introduce malicious software
• Use Tropea content in ways that infringe intellectual property or other rights

03. Our Handmade Products

Tropea products are handcrafted from natural materials, including genuine shells.

Because the materials and production processes are natural and handmade, products may differ slightly from one another.

Variations may occur in:

• Color
• Shape
• Texture
• Markings
• Shell placement
• Dimensions
• Other small details

These differences are considered part of the character of handmade products and are not automatically regarded as defects.

04. Product Images & Descriptions

Tropea aims to describe and photograph its products as accurately as reasonably possible.

However, product colors may look different depending on:

• Screen settings
• Lighting
• Natural material characteristics

Measurements are provided as a guide, and small dimensional variations may occur because products are handmade.

05. Prices, Currency & Payment

Product prices are displayed in the currency shown on the website at the time of purchase.

Prices may change without prior notice, although price changes will normally not affect orders that have already been accepted.

Payment must be completed using one of the available checkout methods.

Payment processing may be handled by Shopify or other authorized payment providers.

Banks, card providers, or payment services may also charge:

• Currency conversion fees
• Transaction charges
• Other payment-related fees

These charges are outside Tropea's control.

06. Orders & Order Acceptance

Submitting an order does not automatically guarantee that Tropea can fulfill it.

Before proceeding, Tropea may need to check:

• Product availability
• Payment status
• Delivery information
• Other order details

Tropea may contact a customer if it identifies:

• An order error
• An availability problem
• Suspected fraud
• A delivery restriction
• Another issue affecting fulfillment

If Tropea cannot fulfill an order that has already been paid for, an appropriate refund will be arranged for the affected product or order.

07. Product Availability

Product availability depends partly on:

• Natural shell materials
• Artisan capacity
• Production availability
• Customer demand

If a product becomes unavailable after an order is placed, Tropea may contact the customer to discuss:

• An alternative product
• A revised production timeline
• Cancellation of the affected item

08. Custom Orders

Selected products may be customized.

Possible customization can include:

• Size
• Arrangement
• Other agreed product details

Customization depends on material availability and production feasibility.

A custom order becomes confirmed after the following have been agreed:

• Specifications
• Price
• Payment requirements
• Estimated production time

Once production begins, changes or cancellation may no longer be possible.

Custom products can also have different return conditions, except where applicable law provides additional consumer rights.

09. Wholesale & Bulk Orders

Tropea may accept:

• Wholesale orders
• Trade orders
• Larger-volume orders

These orders may have different:

• Minimum quantities
• Prices
• Payment arrangements
• Production schedules

Wholesale or bulk orders are governed by the quotation and terms agreed for the specific order.

Production time can depend on:

• Product type
• Quantity
• Artisan capacity
• Availability of materials

If specific wholesale terms conflict with the general Terms & Conditions, the agreed wholesale quotation or written agreement takes priority for that order.

10. Processing & Production Times

Standard retail orders are typically prepared within approximately 3-5 business days before dispatch.

Custom and larger-volume orders can require more time.

Wholesale production commonly takes approximately 21-60 days, depending on:

• Product type
• Order quantity
• Material availability

Processing and production times are estimates rather than guaranteed completion dates unless specifically agreed otherwise in writing.

11. Shipping & Delivery

All orders are shipped from Bali, Indonesia.

Available:

• Carriers
• Delivery methods
• Transit times

depend on the destination, shipment weight, and other logistics.

Delivery times are estimates only.

Possible delays can result from:

• Customs
• Carrier operations
• Weather
• Destination-country procedures
• Other circumstances outside Tropea's reasonable control

Customers are directed to the Delivery Information page for more details about international shipping.

12. Customs, Duties & Import Taxes

International shipments may be subject to:

• Customs duties
• Import taxes
• Handling charges
• Other destination-country fees

Unless Tropea explicitly states otherwise, these costs are not included in the product price and are the customer's responsibility.

Customers are also responsible for ensuring that the products they purchase can legally be imported into their destination country.

13. Shell Products & Export Documentation

Some shell products or destination countries may require:

• Export documents
• Species documentation
• Customs documentation

Where documentation is required, Tropea will prepare the relevant paperwork available to them before dispatch.

However, destination-country customs authorities remain responsible for:

• Import decisions
• Inspections
• Customs clearance

Tropea cannot guarantee how long customs processing will take.

14. Cancellations

Customers who wish to cancel should contact Tropea as soon as possible.

Tropea will try to assist where the order has not yet entered:

• Production
• Preparation
• Dispatch

Once an order has been prepared, dispatched, or specifically produced for the customer, cancellation may no longer be possible.

Custom, personalized, and wholesale orders may have separate cancellation conditions.

15. Returns, Damaged & Incorrect Items

Customers should contact Tropea promptly if an order:

• Arrives damaged
• Is defective
• Is different from what was ordered

Customers should provide:

• Order details
• Clear product photographs
• Packaging photographs where relevant

Tropea will review the circumstances and determine an appropriate solution.

Possible solutions may include:

• Replacement
• Repair
• Refund
• Another reasonable resolution

Eligibility for ordinary returns depends on the product and circumstances.

Custom or made-to-order products may not qualify for change-of-mind returns unless applicable consumer law requires otherwise.

16. Intellectual Property

Tropea states that its intellectual property includes:

• Tropea Artistry Bali name
• Logo
• Website content
• Product photography
• Graphics
• Written content
• Other original materials

These materials are either owned by Tropea or used with permission and are protected under applicable intellectual property laws.

Customers may not copy, reproduce, distribute, commercially exploit, or otherwise use Tropea content or branding without permission, except where legally permitted.

17. Prohibited Uses

The website and services must not be used for unlawful, fraudulent, or abusive activities.

Examples include:

• Attempting unauthorized access
• Providing false payment information
• Interfering with website security
• Scraping content in ways that disrupt the service
• Infringing intellectual property rights

18. Limitation of Liability

To the maximum extent permitted by law, Tropea states that it is not responsible for indirect, incidental, or consequential losses resulting from circumstances outside its reasonable control.

However, nothing in the Terms excludes liability or consumer rights where doing so would be unlawful.

19. Events Outside Our Control

Tropea is not responsible for delays or failure to perform obligations caused by events beyond its reasonable control.

Examples include:

• Natural disasters
• Severe weather
• Transport disruptions
• Customs delays
• Government action
• Supply shortages
• Labor disruption
• Carrier failures
• Other unforeseen circumstances

If such an event materially affects an order, Tropea states that it will make reasonable efforts to keep the customer informed and find an appropriate solution. 

20. Changes to These Terms

Tropea may update its Terms & Conditions to reflect changes to:

• Website
• Products
• Services
• Business practices
• Legal requirements

The latest version is published on the Terms & Conditions page together with the relevant Last updated date.

21. Governing Law & Consumer Rights

The Terms are governed by laws applicable to Tropea Artistry Bali in Indonesia, unless mandatory law requires a different approach.

Customers purchasing as consumers from another country may also have mandatory consumer protections under the laws of their place of residence.

The Terms are not intended to remove consumer rights that cannot legally be waived.

22. Contact Us

Customers can contact Tropea Artistry Bali if they have questions about:

• Terms & Conditions
• Orders
• Custom requests
• Wholesale enquiries
• Shipping

Tropea encourages customers to contact them before purchasing if anything is unclear.

Your Statutory Rights

The page specifically states that the Terms are not intended to exclude or limit consumer rights that legally cannot be excluded or limited under applicable law. 

We’re Here to Help

Customers with questions about an order, custom request, wholesale enquiry, or the Terms & Conditions are encouraged to contact Tropea before placing an order.

Email: hello@tropeabali.com

Tropea Artistry Bali
Bali, Indonesia

Address:
Jl. Bumi Sasih Asri IID No 5
Batubulan, Sukawati
Gianyar, Bali 80237