Delivery Information
Every Tropea piece is carefully prepared in Bali before beginning its journey to you. Here is what to expect from processing and international delivery to tracking and customs.
Preparing Your Order with Care
Once your order is placed, please allow 3-5 business days for us to carefully prepare, finish and pack your piece before dispatch.
Custom orders and larger-volume orders may require additional preparation time. If this applies to your order, we will keep you updated along the way.
Shipping Times & Carriers
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes or other charges under the rules of the destination country. Where applicable, these charges are not included in your Tropea order total and are the responsibility of the buyer.
If your tracking displays a message such as awaiting payment of duty or tax, this normally means the local customs authority requires payment before releasing the parcel.
Customs rules vary by country, so we recommend checking your local import requirements before ordering, particularly for larger shell-based pieces.
Export Documentation
Because our collection includes shell-based products, certain shipments may require official export documentation or species verification for international transport.
Where documentation is required, we prepare the appropriate paperwork before the order leaves Bali to support the customs process at its destination.
Tracking Your Order
Once your order has been dispatched, we will send your tracking details by email so you can follow its journey from Bali to your destination.
Delayed or Held at Customs?
A customs hold can be a normal part of international delivery and does not necessarily mean your parcel is lost. If your shipment appears to be delayed, contact us and we will help you review the tracking information.
Still Have a Question About Your Order?
We are happy to help with delivery, tracking or customs questions.
