Privacy Policy

This Privacy Policy explains how PT Tropea Artistry Bali collects, uses, discloses and protects personal information when you visit our website, communicate with us or purchase our products.

By using our website, you acknowledge that your personal information may be handled as described in this policy, subject to the privacy and data-protection laws that apply to you.

We may collect personal information that you provide directly to us, including:

• Your name and contact details.
• Email address and telephone number.
• Billing and shipping addresses.
• Order and transaction information.
• Messages, enquiries and custom-order requests.

When you use our website, certain technical information may also be collected automatically, including device information, browser type, IP address, approximate location, pages viewed, referring pages and interactions with our website.

We use personal information where reasonably necessary to operate and improve our business. This may include:

• Processing, preparing and fulfilling your orders.
• Arranging shipping and preparing customs or export documentation.
• Responding to questions and providing customer support.
• Managing custom-order and larger-volume enquiries.
• Preventing fraud and protecting the security of our store.
• Understanding website performance and customer experience.
• Measuring and improving our advertising and marketing.
• Meeting accounting, tax, regulatory or other legal obligations.

Where applicable law requires a particular legal basis for processing, that basis may include performing our contract with you, complying with legal obligations, our legitimate business interests or your consent.

Payments are processed using the payment services made available through our Shopify store. Payment information may therefore be handled by Shopify and the relevant payment provider.

Tropea Artistry Bali does not directly store your complete payment-card details. The information available to us is generally limited to the payment and transaction information needed to manage your order.

We may share personal information with service providers when this is necessary to operate our store or provide our services. These may include:

• Shopify, which provides our e-commerce platform.
• Payment providers used to process transactions.
• Logistics providers such as Kurasi and shipping carriers that may include DHL, USPS or local delivery partners.
• Google and Meta where their analytics or advertising services are used.
• Professional advisers, authorities or regulators where disclosure is reasonably necessary or legally required.

We do not sell personal information for money. However, some privacy laws may use broad definitions of selling or sharing that can include certain disclosures for advertising or analytics. Where such laws apply, you may have additional choices or opt-out rights.

Tropea Artistry Bali is based in Indonesia and serves customers internationally. Some of the technology and service providers we use operate in multiple countries.

As a result, your personal information may be processed or stored outside your country of residence. Where required, relevant service providers may use contractual, organisational or other safeguards for international transfers in accordance with applicable privacy law.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining transaction records and meeting legal, accounting or tax requirements.

Retention periods can therefore vary depending on the type of information and the reason it is held.

Depending on where you live, privacy law may give you rights relating to your personal information. These may include the right to request access to information we hold about you, ask for inaccurate information to be corrected, request deletion, restrict or object to certain processing, or request a copy of certain information.

You may also have the right to withdraw consent where processing is based on consent and to opt out of certain uses of personal information for targeted advertising or data sharing.

To make a privacy request, contact us using the details provided at the end of this policy. We may need to verify your identity before completing certain requests.

If you choose to receive marketing communications from us, we may use your contact information to send relevant updates, product news or offers.

You can unsubscribe from marketing emails using the unsubscribe link included in the message or by contacting us. Unsubscribing from marketing does not prevent us from sending essential transactional communications relating to an order or customer-service request.

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or alteration.

No method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we take reasonable steps to protect the information entrusted to us.

Our website and products are intended for a general adult retail audience and are not directed specifically at children.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent would be required by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, service providers or legal obligations.

When we make changes, the updated version will be posted on this page and the Last updated date will be revised.

If you have questions about this Privacy Policy, how we handle personal information or want to make a privacy request, please contact Tropea Artistry Bali using the contact information shown below.